+Why Aren't Conversion Events Triggering for Third-Party Payment Processors?
Understanding how conversion events work is crucial for maximizing the effectiveness of your marketing efforts. If you've noticed that conversion events are not triggering when using third-party payment processors, you're not alone. This article explains why this happens and what you can do about it.
Limitations of Third-Party Payment Processors
TiXel is designed to trigger conversion events only when customers complete their orders through Shopify’s native payment gateways. When customers use third-party processors, like Revolut, they are redirected away from your store to complete their payment. Unfortunately, during this process, TiXel cannot track the transaction, which means it cannot trigger the conversion event.
Next Steps
To address this issue, we recommend reaching out to Revolut’s support team. Inquire if they offer any solutions for integrating TikTok pixels or other tracking mechanisms that could help capture conversion events effectively.
By ensuring your payment gateway is compatible with TiXel, you can enhance your tracking capabilities and optimize your marketing campaigns.
If you have any further questions or need assistance, feel free to contact our support team. We’re here to help!
Limitations of Third-Party Payment Processors
TiXel is designed to trigger conversion events only when customers complete their orders through Shopify’s native payment gateways. When customers use third-party processors, like Revolut, they are redirected away from your store to complete their payment. Unfortunately, during this process, TiXel cannot track the transaction, which means it cannot trigger the conversion event.
Next Steps
To address this issue, we recommend reaching out to Revolut’s support team. Inquire if they offer any solutions for integrating TikTok pixels or other tracking mechanisms that could help capture conversion events effectively.
By ensuring your payment gateway is compatible with TiXel, you can enhance your tracking capabilities and optimize your marketing campaigns.
If you have any further questions or need assistance, feel free to contact our support team. We’re here to help!
Updated on: 12/02/2025
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