The counter does not appear in the store
If you’re having trouble seeing the counter on your store, follow these steps to troubleshoot and resolve the issue:
1. Activate the Timer:
- Go to the App Dashboard: Navigate to the "General Settings" in the app dashboard.
- Activate the App: Click on the "Activate Timer" button to ensure the app is enabled.
2. Check Text Visibility:
- Retain Default Text: Ensure that you do not remove the default text as shown in the screenshot. If removed, only the text will appear and the counter will not be displayed.
3. Adjust Minimum Visitors Setting:
- Set Minimum Value: In the "General Settings", locate "Minimum Visitors To Show The Counter" and set the value to 1. This is recommended because setting it to a number higher than 1 means the counter will only appear once that many visitors have been counted.
By following these steps, you should be able to ensure that the counter is visible on your store. If you continue to experience issues or have any questions, please reach out to our support team. We’re here to help! 😊
1. Activate the Timer:
- Go to the App Dashboard: Navigate to the "General Settings" in the app dashboard.
- Activate the App: Click on the "Activate Timer" button to ensure the app is enabled.
2. Check Text Visibility:
- Retain Default Text: Ensure that you do not remove the default text as shown in the screenshot. If removed, only the text will appear and the counter will not be displayed.
3. Adjust Minimum Visitors Setting:
- Set Minimum Value: In the "General Settings", locate "Minimum Visitors To Show The Counter" and set the value to 1. This is recommended because setting it to a number higher than 1 means the counter will only appear once that many visitors have been counted.
By following these steps, you should be able to ensure that the counter is visible on your store. If you continue to experience issues or have any questions, please reach out to our support team. We’re here to help! 😊
Updated on: 31/07/2024
Thank you!