I don't see my pixel on my ad group level?

If you’ve recently created a new pixel but can’t see it in your TikTok Ads Manager, don’t worry! Here’s what you need to know:

1. Wait for Synchronization:
- Time Frame: It can take up to 8 hours for the TikTok Ads dashboard to fully synchronize and display the newly created pixel and its associated optimization events.
- Reason: This delay is due to the time needed for data processing and integration within the TikTok platform.

2. Check After 8 Hours:
- Still Missing? If the pixel and its events are not visible after the 8-hour window, double-check your setup to ensure everything was configured correctly.

3. Contact Support if Needed:
- Further Assistance: If you still don’t see the pixel or optimization events after the waiting period, please reach out to our support team.
- How to Contact: Provide details about your pixel setup and any relevant information so we can assist you promptly.

Our support team is here to help resolve any issues and ensure your pixel is functioning as expected. Feel free to get in touch with us if you need any assistance! 😊

Updated on: 31/07/2024