I Cannot See Any Events When I Create a New Campaign In the TikTok Ads Manager Dashboard

Introduction

If your TikTok Pixel events are not appearing in the campaign creation page of the TikTok Ads Manager dashboard, don’t worry—this is a common issue. This guide explains why events may be missing and how you can manually trigger them.

Why Are My Events Not Showing?

When you create a new TikTok Pixel, it may take up to 24 hours for events to appear in the dashboard. This is due to TikTok's policy, which requires at least one event to be registered before it becomes visible in the campaign creation page.

How to Trigger Events Manually

If you want to speed up the process, you can manually trigger events:

Click here and open the TiXel app dashboard in your Shopify store admin.
Locate the pixel you wish to trigger the events for.
Click the "Trigger Pixel Events" button next to the pixel’s name.



By doing this, you can ensure your events register faster and will appear in TikTok Ads Manager sooner.

Conclusion

If your events are not appearing immediately, wait up to 24 hours and trigger events manually using the TiXel app.

If you need further assistance, feel free to contact our support team.

Updated on: 17/03/2025