I cannot see any events in dashboard
If you're not seeing any events in your TikTok Ads Dashboard, don’t worry. It’s common for the dashboard to take some time to update. Here’s what you need to know:
1. Wait for Synchronization:
- Time Frame: It may take up to 8 hours for the TikTok Ads Dashboard to fully synchronize and display the events.
- Reason: This delay is often due to the time required for data processing and integration between your store and the TikTok platform.
2. Check After a Few Hours:
- If it's been several hours and you still don’t see the events, it’s a good idea to review your settings and ensure everything is correctly set up.
3. Contact Support:
- Still No Events? If the issue persists beyond the 8-hour window, please don’t hesitate to reach out to our support team.
- How to Contact: Provide us with your store's details and any relevant information so we can assist you promptly.
Our team is here to help resolve any issues and ensure your events are being tracked correctly. Feel free to contact us with any questions or concerns! 😊
1. Wait for Synchronization:
- Time Frame: It may take up to 8 hours for the TikTok Ads Dashboard to fully synchronize and display the events.
- Reason: This delay is often due to the time required for data processing and integration between your store and the TikTok platform.
2. Check After a Few Hours:
- If it's been several hours and you still don’t see the events, it’s a good idea to review your settings and ensure everything is correctly set up.
3. Contact Support:
- Still No Events? If the issue persists beyond the 8-hour window, please don’t hesitate to reach out to our support team.
- How to Contact: Provide us with your store's details and any relevant information so we can assist you promptly.
Our team is here to help resolve any issues and ensure your events are being tracked correctly. Feel free to contact us with any questions or concerns! 😊
Updated on: 31/07/2024
Thank you!