How to Grant Access to the Shopify Customer Events Section

Introduction

Proper access to Shopify's Customer Events section is essential for diagnosing and resolving pixel tracking issues effectively. If you encounter tracking discrepancies, our support team can assist you, but you must first grant access to this section of your store. This guide provides step-by-step instructions on how to grant access to the Customer Events section, ensuring a seamless troubleshooting experience.

Steps to Grant Access to the Customer Events Section

Click here and open the Users and permissions section of your store's settings.
Scroll down until you see the Collaborators section of the store.
Click on the Effective Apps collaborator user account name.

Scroll down to the Store permissions section.
Expand the Store settings section and check the View Customer Events and Manage and Add Customer Pixels.
Click on the Save button in order to apply the new permissions.

Conclusion

By following these steps, you can easily grant access to the Customer Events section of your store and provide us with the needed access to resolve any issue effectively.

Updated on: 15/03/2025