Why You're Seeing a Domain Error When Posting TikTok Ads and What It Means

Troubleshooting TikTok Ad Posting Errors

If you’re encountering an error when trying to post an ad on TikTok using the Tixel app, you’re not alone. Many users have reported seeing similar notifications. Rest assured, this is a common issue, and it doesn’t affect the approval of your ads.

Understanding the Notification

The error message you’re seeing is automatically generated and is related to the domains associated with your Shopify store. Specifically, your store has two domains:

Your custom domain (e.g., yourstore.com) that you connected to your Shopify store.
The default .myshopify.com domain (e.g., yourstore.myshopify.com).

This notification appears because TikTok’s system is recognizing both domains. However, it’s important to note that this message is for informational purposes only and does not impact the approval or performance of your ads.

What You Need to Do

There’s no action required on your part regarding this notification. Your ads should be processed and approved as usual, regardless of this message.

If you continue to experience issues or have additional questions, please feel free to reach out to our support team for further assistance.

Updated on: 01/10/2024