+The Social Bar is not appearing in my store
If you’re having trouble seeing the Social Bar on your Shopify store, don’t worry—this issue can usually be resolved with a few simple checks. Follow these steps to ensure the Social Bar displays correctly:
- Check App Embed Status:
- Make sure the App Embed option is toggled ON.
For app embed
- From your Shopify admin, go to Online Store > Themes.
- Click Customize on your active theme.
- Click the App embeds tab in the top right corner.
- Enable the app embed for Social Bar: Social Media Icons and click Save.
- Review Settings:
- Go to your Shopify admin dashboard.
- Navigate to Apps and open the Sticky Social Media Icons Bar app from your installed app, and check if the app is enabled.
- Refresh the Page:
- Clear your browser's cache and cookies to make sure you’re seeing the most recent version of your store.
- Refresh your store page after clearing the cache to check if the Social Bar appears.
- Inspect Theme Compatibility:
- Ensure that your current store theme is not conflicting with the Social Bar app. Sometimes, custom themes or other apps can affect how elements are displayed.
- Try switching to a default theme temporarily to see if the issue persists.
- Check for Updates:
- Make sure both the Sticky Social Media Icons Bar app and your store's theme are up to date. Updates can resolve bugs and improve compatibility.
- Get Assistance:
- If you have followed these steps and the Social Bar still isn’t showing up, please contact our support team: support@effectify.co for further help.
- Provide details about the issue and any troubleshooting steps you have already attempted.
By following these troubleshooting steps, you should be able to resolve the issue with the Social Bar not appearing in your store. If you need further assistance, our support team is ready to help you!
1. Verify App Embed Settings
- Check App Embed Status:
- Make sure the App Embed option is toggled ON.
For app embed
- From your Shopify admin, go to Online Store > Themes.
- Click Customize on your active theme.
- Click the App embeds tab in the top right corner.
- Enable the app embed for Social Bar: Social Media Icons and click Save.
2. Confirm Social Bar Configuration
- Review Settings:
- Go to your Shopify admin dashboard.
- Navigate to Apps and open the Sticky Social Media Icons Bar app from your installed app, and check if the app is enabled.
3. Clear Browser Cache
- Refresh the Page:
- Clear your browser's cache and cookies to make sure you’re seeing the most recent version of your store.
- Refresh your store page after clearing the cache to check if the Social Bar appears.
4. Check for Theme Conflicts
- Inspect Theme Compatibility:
- Ensure that your current store theme is not conflicting with the Social Bar app. Sometimes, custom themes or other apps can affect how elements are displayed.
- Try switching to a default theme temporarily to see if the issue persists.
5. Update App and Theme
- Check for Updates:
- Make sure both the Sticky Social Media Icons Bar app and your store's theme are up to date. Updates can resolve bugs and improve compatibility.
6. Contact Support
- Get Assistance:
- If you have followed these steps and the Social Bar still isn’t showing up, please contact our support team: support@effectify.co for further help.
- Provide details about the issue and any troubleshooting steps you have already attempted.
By following these troubleshooting steps, you should be able to resolve the issue with the Social Bar not appearing in your store. If you need further assistance, our support team is ready to help you!
Updated on: 24/02/2025
Thank you!