The Music Doesn't Autoplay In My Store

Introduction

If the background music isn’t autoplaying, you’re not alone. Due to recent browser policy updates, autoplay behavior is now more restricted across most modern browsers.

Why Autoplay May Not Work Right Away

Modern browsers like Google Chrome, Edge, FireFox, and Safari have introduced autoplay limitations to improve user experience and reduce unwanted audio (from ads, for example).
Music can only autoplay after the user interacts with your website (e.g., clicks, taps, or scrolls), or if the user has visited your website a few times before. This interaction signals the browser that autoplay is allowed for future visits.

Learn more from Google’s Developer Guide

What You Can Do

In the meantime, we recommend prompting visitors to interact with your store—such as clicking a button or scrolling—before music playback. This will trigger the browser to allow autoplay for future visits.

Conclusion

Autoplay restrictions are enforced by browsers and not something any app can bypass directly. However, with a simple user interaction, your music will play as intended.

If you need help or have further questions, feel free to reach out to our support team.

Updated on: 05/04/2025