I am having an issue loading the app in the Shopify Mobile app

Troubleshooting: Blocky App Not Loading on Shopify Mobile

If you’re encountering issues with the Blocky app not loading while using the Shopify mobile app, we’re here to help!

Issue: The Blocky app may not load properly on your mobile device, and you might see an error similar to the image below:



Solution:
Update Your Shopify Mobile App:
- Open the App Store (for iOS) or Google Play Store (for Android) on your mobile device.
- Search for the Shopify app.
- If an update is available, you’ll see an option to update the app. Tap Update.

Recheck the Blocky App:
- After updating the Shopify mobile app, open it again and navigate to the Blocky app.

Updating your Shopify app often resolves compatibility issues and ensures that all features work smoothly. If the problem persists even after updating, please contact our support team for further assistance.

Thank you for using Blocky, and we appreciate your patience as we work to ensure the best experience for you!

Updated on: 02/09/2024