Question 1

How to Create an Events API TikTok Pixel

Accepted Answer

Introduction

This guide walks you through the steps for creating an Events API TikTok Pixel and connecting it to your Shopify store using TiXel. This setup allows for more accurate and server-side event tracking.

Video Walkthrough

${youtube}Step-by-step: How to create an Events API TikTok Pixel in your Shopify store

Step-by-Step Instructions

||| Before You Begin: Please be sure that you are logged-in to the TikTok Ads Manager as the account owner. Less-privileged accounts will receive an error when trying to connect the pixel with TiXel.

| Important: Please make sure that the native TikTok Sales Channel is not installed in your store, as it may collide with TiXel's functionality.

Open the TikTok Ads Dashboard.
Hover your mouse over Tools in the top nav and click Events.
Click Connect Data Source (top right).
Select Web and click Next.
Enter your Store's URL and click Next.

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Question 2

How to Create a Legacy TikTok Pixel

Accepted Answer

||| ⚠️ WARNING: It is not recommended to create a Legacy Pixel due to possible significant event inaccuracies. Click here to open the creation guide of an Events API pixel instead.

Introduction

This guide walks you through the steps for creating a Legacy TikTok Pixel and connecting it to your Shopify store using TiXel.

Step-by-Step Instructions

| Important: Please make sure that the native TikTok Sales Channel is not installed in your store, as it may collide with TiXel's functionality.

Open the TikTok Ads Dashboard.
Hover your mouse over Tools in the top nav and click Events.
Click Connect Data Source.
In the pop-up, select Web, then click Next.
Click Skip.
Select Manual Setup, then click Next.
Choose **TikTok Pix

Question 3

Privacy Policy

Accepted Answer

This privacy policy (the "Privacy Policy") is an integral part of the Terms of Use and both documents should be read together.

EFFECTIFY ("EFFECTIFY", "Us", "We", or "Our") operates the service EFFECTIFY and the service provided by the Service (the "Service" or "Service").

EFFECTIFY respects the privacy of its users. To improve the protection of the Users, EFFECTIFY publishes this Privacy Policy regarding how EFFECTIFY collects Your information from Your use of the Service.

The processing and collection of personal data is governed by the General Data Protection Regulation (the “GDPR”) and the California Consumer Privacy Act ("CCPA"), and whenever you’ll provide EFFECTIFY such information, EFFECTIFY will only use your information in line with all applicable data protection laws, including the GDPR and the CCPA. At all times You are in control of Your information, and You can withdraw Your consent to provide Your information to EFFECTIFY.

The data controller of the Service is EFFECTIFY LTD, Israeli C.N. 516648144, which is the entity which decides how Your personal information is processed and for what purposes as detailed in the Privacy Policy.

1. General

During Your use of the Service, EFFECTIFY will collect Your following information with accordance to Your consent which may be withdrawn at any time:

Contact Details such as email address and full name;
Full

Question 4

How to create a blank "Blocked" page on your WiX site

Accepted Answer

Introduction

Blocky allows you to redirect restricted visitors to a dedicated “Blocked” page, where you can display a custom message. Creating a blank page without a header or footer gives you full control over the design and ensures a clean, focused experience for blocked users.

This guide walks you through creating and configuring your blocked page in Wix.

Step-by-Step Instructions

1. Open the Wix Editor

2. Open Pages & Menu

In the editor, click “Pages” from the left-hand panel.

3. Add a New Page

Click the blue “+ Add Page” button.
Select “Blank Page”.

4. Name the Page

Enter the name “Blocked Page”.
Click “Done”.

5. Hide the Page from Navigation

Click the three dots (•••) next to the page name.
Select “Settings”.
Toggle “Hide from menu” to keep the page hidden from

Question 5

Where can I see the consent date and time of when customers have agreed to the terms and conditions?

Accepted Answer

Introduction

The Terms and Conditions Checkbox app records the exact date and time when customers agree to your terms and conditions. This information can be accessed in the order details, giving you a clear record of customer consent. This guide explains how to view the consent timestamp, customize the label, and provides important notes regarding order types.

Important Note

Due to programmatic restrictions, the consent date and time cannot be recorded for orders placed via the Buy It Now button.
If this affects your workflow, you can contact our support team to hide the Buy It Now button on your store.

How to Find the Consent Date and Time

After an Order is Placed

Open the order details in your Shopify admin.
Navigate to the "Additional Details" section.
Here, you will see the exact date and time when the customer agreed to the terms and conditions.

Customizing the Consent Label

You can adjust the wording of the consent label displayed to customers:

Open the app’s dashboard.
Go to Appearance Rules.
Change the "Agreed to the Terms and Conditions" label to your preferred text.
Save your changes — the new label will appear on your checkout page.

*

Question 6

I Cannot See Any Events When I Create a New Campaign In the TikTok Ads Manager Dashboard

Accepted Answer

Introduction

If your TikTok Pixel events are not appearing in the campaign creation page of the TikTok Ads Manager dashboard, don’t worry—this is a common issue. This guide explains why events may be missing and how you can manually trigger them.

'Waiting for activity' message in the campaign creation page of the TikTok Ads Manager

Why Are My Events Not Showing?

When you create a new TikTok Pixel, it may take up to 24 hours for events to appear in the dashboard. This is due to TikTok's policy, which requires at least one event to be registered before it becomes visible in the campaign creation page.

How to Trigger Events Manually

If you want to speed up the process, you can manually trigger events:

Click here and open the TiXel app dashboard in your Shopify store admin.
Locate the pixel you wish to trigger the events for.
Click the "Trigger Pixel Events" button next to the pixel’s name.

By doing this, you can ensure your events register faster and will appear in TikTok Ads Manager sooner.

Conclusion

If your events are not appearing immediately, wait up to 24 hours and trigger events manually using the TiXel app.

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