Articles on: Wix Apps

I see an error in the preview section of my website

Introduction

If you see an error in the preview section of the Age Verification Popup app on your Wix site, it is typically related to domain configuration issues. This is a common problem that can be resolved with a few straightforward steps. This guide will help you troubleshoot and fix the issue so your pop-up works correctly.


Common Error Example

While previewing the app, you may encounter an error message like this:


Steps to Resolve the Issue

  1. Verify Your Domain Configuration
  • The error often occurs if your domain is not properly connected.
  • Ensure that your domain is correctly set up in your Wix account and points to your website.
  1. Check Domain in Wix
  • Log in to your Wix Dashboard.
  • Navigate to Settings > Domains.
  • Confirm that your domain is correctly listed and connected to your site.
  1. Review App Settings
  • Open the Age Verification Popup app settings.
  • Ensure that all configurations are aligned with your domain and site setup.
  1. Clear Browser Cache
  • Sometimes, cached data can interfere with previews.
  • Clear your browser’s cache and cookies, then refresh the preview page to check if the error persists.
  1. Contact Wix Support
  • If the issue continues, reach out to Wix Support for assistance.
  • They can help troubleshoot domain or app integration issues that may be causing the preview error.


Conclusion

By following these steps, you should be able to resolve preview errors and ensure the Age Verification Popup app functions correctly on your Wix site.


If you need further assistance, our support team is available to guide you through any additional troubleshooting steps.

Updated on: 03/04/2026