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# Visitors from a Blocked Country Still Visit My Store

## Introduction  
If you notice that visitors from blocked countries are still appearing in your **Shopify store's analytics**, don't worry—this is a common occurrence. This guide explains why this happens and how you can verify that Blocky is working correctly.

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## Why Are Visitors from Blocked Countries Still Appearing?
Shopify **counts all traffic**, including visitors from blocked countries, as part of its analytics data. However, this **does not mean** that these visitors were able to access your store. The discrepancy occurs because:

* Shopify **tracks all attempted visits**, even if access is blocked.  
* The app successfully **blocks visitors in real time**, but Shopify’s analytics **does not differentiate** between blocked and actual visitors.  

This results in **false positives**, where Shopify registers visits that were actually prevented by the app.

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## Why Blocked Visitors May Appear in *Abandoned Checkouts*
Shopify may also record **checkout attempts from blocked visitors** as **abandoned checkouts**. This can happen even if Blocky prevented the visitor from completing (or sometimes even viewing) the checkout process.

This occurs because:

* Shopify logs a checkout attempt **as soon as the visitor reaches the checkout endpoint**, even if Blocky intercepts them afterward.  
* Third-party apps — including Blocky — **cannot stop Shopify** from logging checkout attempts or abandoned checkouts.  
* These logs are fully controlled by Shopify and are not affected by country blocks, IP blocks, or any app-level restrictions.

This means you may occasionally see abandoned checkouts from visitors who were **successfully blocked** and never actually completed (or meaningfully started) a checkout.

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## How to Verify That Blocky Is Working Correctly
To ensure that **Blocky** is blocking visitors as expected, follow these steps:

1. **Enable the "Visitors Analytics" Feature**  
* [Click here](https://admin.shopify.com/?redirect=%2Fapps/908a9a0f9edb5844acb3b5a15e537f4a) and open the Blocky app dashboard in your Shopify admin.  
* Navigate to the **Visitors Analytics** section.  
* Check the logs to see a **detailed list of blocked visitors**.  

2. **Test Blocking Manually**  
* Try visiting your store from a blocked country using a **VPN**.  
* If the app is working, access should be **denied**, confirming the block.

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## Conclusion
Even if **Shopify Analytics** or **Abandoned Checkout reports** show activity from blocked visitors, **Blocky is still preventing access as intended**. These entries reflect Shopify's internal logging behavior—not a failure of the block.

To get a more accurate picture of your real store activity, use the **Visitors Analytics** feature inside the app.

You can learn more about Blocky in the [Shopify App Store page](https://apps.shopify.com/908a9a0f9edb5844acb3b5a15e537f4a?utm_source=effectify.help&utm_medium=article-footer-link&utm_campaign=help-article). If you need help, feel free to contact our **support team**.