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# The counter does not appear in the store

## Introduction
If the **Visitor Counter** isn’t appearing on your store as expected, it’s usually due to settings or activation issues. This guide walks you through the steps to ensure the counter is **visible and functioning properly**.

## **Steps to Troubleshoot**
### 1. Activate the Visitor Counter
1. Go to the **Visitor Counter** app dashboard in your Shopify admin.
2. Click **Open Counter Settings**.
3. Ensure the app is activated by clicking **Activate Visitor Counter**.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/4/1/f8416cba63cde000/image_1v5vwik.png =1000x411)
### 2. Check Text Visibility
* Make sure the **default text** remains in place.
* Removing the default text can cause the counter to **not display properly**, leaving only text visible.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/4/1/f8416cba63cde000/image_3shptr.png =1000x375)
### 3. Adjust Minimum Visitors Setting
1. In **Appearance Rules**, locate **Minimum Visitors To Show The Counter**.
2. Set the value to **1**. 
* Setting a higher number will delay the counter’s appearance until that many visitors have been counted.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/4/1/f8416cba63cde000/image_19d8mti.png =1000x355)
## Conclusion
By activating the app, keeping default text intact, and setting a minimum visitor value, you can ensure the **Visitor Counter displays correctly** on your store. Proper configuration helps maximize engagement and visibility.

If the counter still doesn’t appear or you have questions, contact our **support team**. We’re happy to assist and ensure your visitor counter is working correctly. 😊

You can learn more about Scarcity Visitor Counter in the [Shopify App Store page](https://apps.shopify.com/5b8e0578072d9eb0bcda63fe6fa69a03?utm_source=effectify.help&utm_medium=article-footer-link&utm_campaign=help-article). If you need help, feel free to contact our **support team**.