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# My Pixel Is Not Firing Events Properly

## Introduction
If your **TikTok pixel** isn’t firing events correctly, it is often due to setup issues or short delays in synchronization.  This guide will help you **troubleshoot common problems** and ensure your pixel tracks events accurately. 

## **Troubleshooting Steps**
1. **Verify Pixel Type**
* Ensure you have created an Events API pixel following the official setup instructions.
* Using the correct pixel type is essential for accurate event tracking.
2. **Check for TikTok Sales Channel Conflicts**
* Make sure the TikTok Sales Channel app is not installed on your store.
* Having both the TikTok Sales Channel and TiXel installed can cause inaccurate data or delays in event tracking.
3. **Allow for Synchronization**
* Newly created pixels may take up to 24 hours to fully synchronize.
* Wait for the TikTok Ads Manager to update before assuming there is an issue.

## **If You Still Encounter Issues**
* After completing the steps above, if your pixel still does not fire events correctly, contact our **support team**.
* Our team will assist you in **troubleshooting and resolving** any remaining issues quickly.

## Conclusion
In most cases, **correct pixel setup** and allowing time for synchronization will resolve tracking issues. 

You can learn more about TiXel in the [Shopify App Store page](https://apps.shopify.com/c6ad935e0222409e5d3620ae238b4169?utm_source=effectify.help&utm_medium=article-footer-link&utm_campaign=help-article). If you need help, feel free to contact our **support team**.