> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://www.effectify.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Grant Access to the Shopify Customer Events Section

## Introduction  
Proper access to **Shopify's Customer Events** section is essential for diagnosing and resolving pixel tracking issues effectively. If you encounter tracking discrepancies, our support team can assist you, but you must first **grant access** to this section of your store. This guide provides step-by-step instructions on how to **grant access** to the **Customer Events** section, ensuring a seamless troubleshooting experience.
---
## Steps to Grant Access to the Customer Events Section  

1. [Click here](https://admin.shopify.com/?redirect=/settings/account) and open the **Users and permissions** section of your store's settings.
2. Scroll down until you see the Collaborators section of the store.
3. Click on the Effective Apps collaborator user account name. 
![](https://storage.crisp.chat/users/helpdesk/website/f8416cba63cde000/image_x19gj3.png)
3. Scroll down to the **Store permissions** section.
4. Expand the **Store settings** section and check the **View Customer Events** and **Manage and Add Customer Pixels**.
5. Click on the **Save** button in order to apply the new permissions.  

![](https://storage.crisp.chat/users/helpdesk/website/f8416cba63cde000/image_1jk9yj8.png)
---
## Conclusion  
By following these steps, you can easily grant access to the **Customer Events** section of your store and provide us with the needed access to resolve any issue effectively.

You can learn more about TiXel in the [Shopify App Store page](https://apps.shopify.com/c6ad935e0222409e5d3620ae238b4169?utm_source=effectify.help&utm_medium=article-footer-link&utm_campaign=help-article). If you need help, feel free to contact our **support team**.